Company: TransForm Shared Service Organization

Location: On-site Windsor, ON

Posting Period: September 23, 2026 to October 6, 2026 closed at 4:00pm.

Employment Type: Permanent, Full-Time

Pay Range: $83,845 – $98,087 salary based on 1950 hours per year

Benefits: Pension, Health & Dental, Paid Sick, Life & Disability Insurance, Vacation and more. Visit our website for more details

Scope: Internal & External

Conditions: Current business reference checks, judicial matters police clearance, and immunization medical clearance

TECHNOLOGY SUPPORT COORDINATOR

POSITION SUMMARY:

The Technology Support Coordinator coordinates the daily operations of the Technology Support team responsible for onsite and endpoint services across multiple hospital locations. Reporting to the Manager, Technology Support, the Coordinator serves as the senior operational and technical resource for Technology Support Analysts supporting clinical and business environments through dedicated site assignments and regional shared-service resources.

The Coordinator coordinates daily work and site coverage, provides coaching and hands-on technical guidance, and serves as the primary escalation point for complex technology issues. The role provides operational direction, facilitates issue resolution, balances resources across sites, and supports the Manager, Technology Support, as an operational delegate when assigned.

The Coordinator works closely with the Regional Service Desk Coordinator, technical teams, hospital stakeholders, and vendors to ensure effective ticket escalation, seamless service delivery, consistent support practices, and an excellent customer experience.

WHAT YOU’LL DO:

- Coordinate daily operations, workload distribution, site coverage, and resource assignments for Technology Support Analysts.
- Provide day-to-day functional leadership, coaching, mentorship, and technical guidance to frontline support staff.
- Act as the primary operational escalation point for Technology Support Analysts and support the resolution of complex technical issues.
- Balance support resources across hospital sites and regional assignments to meet operational requirements.
- Collaborate with the Regional Service Desk Coordinator to ensure effective incident routing, escalation, communication, and resolution.
- Coordinate Technology Support activities during major incidents, outages, and service disruptions.
- Monitor service metrics, backlog trends, SLA performance, and customer satisfaction, and provide recommendations for improvement.
- Identify service trends, recurring issues, and improvement opportunities, and provide recommendations to management.
- Provide operational input into recruitment, onboarding, training, staff development,



and performance review processes.
- Coordinate endpoint deployment, refresh, relocation, and retirement activities.
- Support technology projects, upgrades, go-lives, departmental moves, and other operational initiatives.
- Support continuous improvement, process optimization, standardization, and knowledge management initiatives.
- Regularly perform Gemba walks to observe work processes firsthand, engage with team members, identify improvement opportunities, and promote adherence to operational standards.
- Support after-hours processes, including monitoring coverage and escalation procedures, and participate in the operational on-call rotation.
- Contribute to ServiceNow platform maturity, adoption, and process effectiveness.
- Act as the Manager’s operational delegate during absences or as assigned.
- Perform other duties as assigned.

Decision-Making Authority
- Assign, prioritize, and coordinate daily operational work activities for Technology Support staff.
- Make day-to-day operational decisions related to work prioritization, resource allocation, incident escalation, and service restoration activities.
- Determine appropriate operational escalation paths and resource requirements to support service delivery objectives.
- Recommend hiring, onboarding, training, development, coaching, and performance improvement actions to the Manager.
- Recommend process improvements, service delivery enhancements, and operational efficiencies.
- Escalate strategic, financial, labour relations, staffing, formal performance management, and organizational concerns to the Manager, Technology Support.

MUST- HAVES: · Diploma or degree in Information Technology, Computer Science, Information Systems, or a related discipline.

· Minimum five (5) years of progressive technical support experience.

· Minimum two (2) years of experience coordinating, mentoring, leading, or acting as a senior resource within a technical support environment.

· Experience working within an ITIL-based service management environment.

· Experience with ServiceNow or a comparable service management and ticketing platform.

WE VALUE:

· Experience supporting multi-site environments is considered an asset.

· Healthcare technology experience is preferred.

OTHER CONDITIONS:

- Minimal exposure to disagreeable conditions typical of an office position:



exposed to stress and pressure associated with multiple priorities and deadlines
- Must be able to travel within the Southwestern Ontario area, when required
- Must be able to work evenings and weekends, when required
- Must be available to participate in an after-hours on-call rotation, including scheduled evening and weekend coverage
- Must be able to perform repetitive lifting and bending to move computer equipment and printers up to an estimated weight of 30 pounds and be able to crawl in tight spaces for connections and cable management

ABOUT US: TransForm Shared Service Organization, a not-for-profit, unique, innovative, results-driven organization founded by hospitals in the Erie St. Clair region.

Our services include: clinical and business system application support, integration and development, information system infrastructure, information privacy, security, IT break fix, project management as well as other back office support services. As a strategic solutions centre committed to exceptional service delivery, TransForm leads, innovates and supports health system transformation. If you are service oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you!

We welcome and appreciate your interest in our organization. Want to know more about TransForm? Visit our website

HOW TO APPLY:

- Please email a copy of your cover letter and resume to [email protected].
- Reference the job and where you found the job posting in the subject line of the email.

TransForm is committed to employment equity and welcomes diversity in the workplace. TransForm encourages applications from all qualified individuals including women, members of racialized communities, indigenous persons, immigrants & refugees, persons with disabilities, and persons of any sexual orientation, gender identity or gender expression. Upon request, accommodations for disabilities will be provided to support participation in all aspects of the recruitment process. By applying to this position, you are confirming you possess a Canadian citizenship or a permanent resident status or work permit.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

TransForm is currently not accepting applications or solicitation from recruitment agencies. Thank you for your cooperation.

STAY CONNECTED TO US:

Follow us on LinkedIn, Facebook, Indeed and X for the latest job postings and news!

Pay: $83,845.00-$98,087.00 per year

Advantages

- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement

Work Location: In person

📌 Technology Support Coordinator (Windsor)
🏢 Transform Shared Service Organization
📍 Windsor