Become a vital part of Aurora’s Veteran Concierge Team as a Bilingual Client Care Specialist. This remote full-time role empowers you to facilitate high-quality patient care and support.

In this position, you'll be tasked with managing incoming patient inquiries and providing critical assistance to ensure a pleasant experience. With a focus on compliance and discretion, your robust communication skills will help bridge gaps between patients and healthcare professionals. This is an opportunity to make a real difference in people's lives.

Key Responsibilities: • Handle a high volume of inbound patient calls effectively • Process and manage client orders with precision • Inform clients of regulations governing medical cannabis • Maintain accurate client records in the CRM system • Resolve issues and complaints efficiently using critical thinking

Requirements: • Proficiency in both English and French • Experience in customer service (1-3 years) • Familiarity with VAC and 3rd party billing processes • Administrative certification highly regarded • Strong attention to detail and organization

Enhance your career by supporting patients and playing a role in the cannabis industry at Aurora.

📌 Veteran Concierge Team Client Care Specialist (Montreal)
🏢 Aurora Cannabis
📍 Montreal