There is a certain feeling when you walk into Forty Creek Animal Hospital.

It’s calm. It’s intentional. It’s quietly attentive. Even on the busiest days, there is a sense that everything—and everyone—is being thoughtfully cared for.

That experience doesn’t happen by accident.

At Forty Creek Vets, we believe exceptional veterinary medicine is inseparable from an elevated client experience. We are looking for a Front of House Team Member who brings both professionalism and presence—someone who understands that how people feel in our care matters just as much as the care itself.

The Role

You are often the first impression—and the lasting one.

With warmth, composure, and attention to detail, you help create an environment where clients feel supported, informed, and genuinely cared for.

Client Experience

- Welcome clients with a calm, polished, and attentive presence—in person, on the phone, and in writing
- Listen closely and respond thoughtfully, ensuring each interaction feels personal, unhurried and on-brand
- Help maintain a space that feels clean, organized, and reassuring for both pets and their people

Operations

- Coordinate appointments and patient flow with care and foresight, balancing efficiency with a seamless experience
- Maintain accurate records, manage billing, and handle administrative details with consistency, precision and efficiency.
- Contribute to a sense of order, ease and joy, even during busy or unpredictable moments

Coordination

- Support clear, compassionate communication between clients and the veterinary team
- Navigate priorities with good judgment and a steady, solutions-focused approach
- Help ensure that both the medical team and our clients feel supported at every step

Who You Are





- You have a minimum of 5 years of experience in a veterinary hospital setting (as a CSR, RVT, or Veterinary Assistant)
- You are naturally attentive—you notice the small things, and you act on them
- You possess an authentic love and respect for people, not just their pets
- You communicate with clarity, kindness, and professionalism
- You remain composed under pressure and bring a thoughtful approach to challenges and change
- You take pride in your work and in the experience you help create for others
- You value your team, teamwork, accountability, and continued growth

Why Forty Creek We are a collaborative, supportive team that places equal importance on patient care, client experience and each other.

We believe in doing things well, treating people with respect, and meeting pet owners where they’re at—without judgment, and without compromise on care.

If this feels aligned with how you work and what you value, we would love to hear from you.

Please send a non-AI-generated note about yourself and why you're interest in joining our team (attach a resume if you have an updated version) to: [email protected]

Minimum 5 years of veterinary hospital experience required Candidates who do not meet this criteria will not be contacted.

Only candidates selected for an interview will be contacted

Pay: $25.00-$30.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- Dental care
- Employee assistance program
- Extended health care
- In office parking
- Paid time off
- Store discount
- Vision care
- Wellness program

Application question(s):
- On a scale from 1-10, how much do you enjoy interacting with pet owners/people?
- What Veterinary Office Software have you used in the past?

Experience:
- Veterinary Hospital: 5 years (required)

Work Location: In person

📌 Veterinary Client Care Co-ordinator (Beamsville)
🏢 Forty Creek Animal Hospital
📍 Beamsville