VP of Operations and Development

S&I; Services Group Ltd. | London, Ontario | On-site with regular travel

Reports to: Chief Executive Officer

Salary: starting at $150,000 per year, commensurate with experience and qualifications, plus performance-based bonus

About the Role

S&I; Services Group Ltd. provides commercial cleaning and facility services across multiple provinces. We support clients through dependable service delivery, responsive management, strong operational standards, and a commitment to continuous improvement. We are seeking a Vice President of Operations to lead service delivery across our regions and client sites, strengthen operational and financial performance, and support the company’s continued growth.

Reporting to the CEO, the VP will translate the company’s strategic priorities into clear operational plans, measurable objectives, and consistent service standards. This individual will be accountable for operational performance, contract profitability, client retention, service quality, workforce effectiveness, and the development of operational leaders.

This is a hands-on executive leadership role for an individual who can lead managers, strengthen accountability, build trusted client relationships, use operational and financial information to make sound decisions, and work effectively across departments to improve performance.

What You’ll Do

Strategic Leadership & Execution

- Develop and execute operational plans aligned with the company’s strategic priorities, growth plans, and financial objectives.
- Partner with the CEO and senior leadership team on strategic planning, business priorities, and organizational initiatives.
- Establish clear performance expectations for operational leaders and hold managers accountable for results.
- Provide direct leadership and oversight to the National Operations Manager, Service Manager, Project Manager, and Director of Business Development.

Operational & Financial performance

- Oversee operations across S&I;’s regions and client sites, ensuring service commitments, quality standards, and client expectations are consistently met.
- Establish and review operational and financial measures,



including service quality, client retention, costs, budgets, contract profitability, and performance trends. Report results and recommendations to the CEO.
- Standardize operational practices across regions, improve workflows, and address performance or service issues before they escalate.
- Use operational and financial information to identify risks, opportunities, and areas for improved efficiency and profitability.

Client & Commercial Leadership

- Build and maintain strong relationships with key clients through regular communication, site visits, quarterly business reviews, and timely resolution of concerns.
- Partner with business development on major proposals, contract renewals, new markets, and service opportunities.
- Ensure proposed work is appropriately scoped, operationally feasible, and aligned with the company’s capacity and profitability objectives.
- Represent the company at the senior level with clients and external stakeholders.

People & Cross-functional Leadership

- Work closely with sales, service, operations, and other teams to resolve cross-functional issues and support company priorities.
- Develop operational leadership capability and promote accountability, collaboration, and continuous improvement across the organization.

Compliance, Quality & Risk Management

- Promote secure work practices and ensure operations follow applicable health and safety requirements and company standards.
- Oversee contractor and subcontractor performance, service quality, compliance, and accountability across all regions.
- Lead the operational transition and launch of new accounts, including service standards, timelines, and client communication.

What You Bring

- Minimum 10 years of progressive leadership experience in commercial cleaning,



facility management, janitorial services, or a closely related service industry.
- Experience leading managers and teams across multiple sites or regions.
- Demonstrated responsibility for operational budgets, contract performance, cost control, and profit and loss results.
- A record of improving service delivery, developing leaders, retaining clients, and supporting profitable growth.
- Experience overseeing contractors, subcontractors, and other service partners.
- Strong analytical skills and the ability to make sound decisions using operational and financial information.
- Confidence representing the company with clients, negotiating solutions, and addressing complex operational and service issues.
- The ability to build accountability through collaboration and influence across departments.
- A bachelor’s degree in business administration, management, operations, or a related field; an MBA is an asset. An equivalent combination of education and senior leadership experience may be considered.
- A valid driver’s licence and the ability to travel regularly to client sites and company locations.

What S&I; Offers

- Annual base salary starting at $150,000, commensurate with experience and qualifications
- Performance-based bonus, based on company and individual performance
- Car allowance
- Extended health and dental coverage
- Four weeks of paid vacation

Thank you for your interest in joining S&I; Services Group. We are excited to learn more about you and the experience you would bring to our team.

S&I; Services Group is committed to an inclusive and accessible recruitment process. Accommodation is available upon request for candidates taking part in all stages of the recruitment and hiring process.

This posting is for an existing vacancy. S&I; Services does not use artificial intelligence to screen, assess or select applicants. Applications are reviewed by members of our recruiting and hiring team.

Pay: From $150,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

📌 VP of Operations and Development (London)
🏢 Su0026I Services Group
📍 London