Denovia Wellness is seeking a friendly, organized, and proactive Front Desk & Operations Coordinator to join our team.

We are looking for someone who can provide exceptional customer service, manage daily appointments, coordinate staff, and ensure the smooth operation of our wellness studio.

The ideal candidate should be confident in handling day-to-day responsibilities independently, resolving unexpected situations, and creating a welcoming and seamless experience for every guest.

Key Responsibilities

- Greet and welcome clients, ensuring a warm and professional experience from arrival to departure.
- Respond promptly to phone calls, emails, messages, and client inquiries.
- Manage appointment bookings, rescheduling, cancellations, and daily schedules.
- Welcome and prepare clients before their treatments, ensuring a smooth transition between appointments.
- Coordinate therapists, staff schedules, treatment rooms, and daily service arrangements.
- Oversee daily front desk operations and ensure the studio runs smoothly and efficiently.
- Handle client concerns, scheduling conflicts, and unexpected situations in a professional and timely manner.




- Introduce and recommend wellness treatments and packages based on clients' needs and preferences.
- Actively promote services, encourage repeat bookings, and support sales growth through personalized client recommendations.
- Maintain accurate client records, process payments, and assist with daily administrative tasks.

Qualifications
- Previous experience in customer service, front desk operations, hospitality, spa, or wellness is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and the ability to multitask in a busy environment.
- A proactive, responsible, and solution-oriented attitude.
- Solid sales skills and confidence in introducing services and packages to clients.
- Ability to work independently and coordinate effectively with team members.
- Proficiency in English is required.

Compensation Competitive hourly base pay + sales commission on eligible wellness services and package sales.

Additional earning opportunities based on individual sales performance.

Pay: From $19.00 per hour

Expected hours: 30.0 per week

Work Location: In person

📌 Wellness Studio Front Desk & Sales Associate (Toronto)
🏢 Denovia
📍 Toronto