Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

We are seeking an experienced and service-oriented Commercial Insurance professional to join our Complex Risk team to help in managing an established core book of first-generation accounts, along with exciting new business opportunities - encompassing multi-national, cross-border and a wide variety of types of business and coverage lines. You will be working directly with the team that originated and continues to grow this book of business, meaning that you are the type of person who wants to work with people who like to work hard and strive for excellence.

Responsibilities

- Delivers exceptional customer experience
- Demonstrates good technical insurance knowledge of coverages
- Follows Hub Service Guidelines
- Demonstrates commitment to teamwork by supporting Account Executive and Marketer with all aspects of servicing commercial accounts
- Acts as primary Customer Service Contact in the absence of Account Executive
- Responds to customer requests, submits information to appropriate insurance companies and binds coverage where appropriate
- Attends Critical Path meetings; follows up on action items required by Account Executive or Servicer
- Prepares proposals, rate sheets, customer correspondence, certificates, and invoices as per agency standards
- Processes all documentation according to Hub workflows
- Certificates of Insurance
- Summaries and Proposals
- Current Business, Renewals and Endorsements
- Premium Finance contracts
- Invoicing

- Attaches all documentation into EPIC





- client instruction and bind orders
- instruction to marketing team and related information

- Assists Account Executive with managing Account Receivables
- Reviews and manages account reconciliation with Accounting Team
- Reviews and prioritizes all assigned tasks on a daily basis including company mail, emails, activities
- Maintains accuracy of electronic files that may be housed in EPIC, Policy Works, Certificate Exchange. CSR24 and physical files as per agency standards
- Reviews and ensures accuracy of policy documentation from insurers
- Continues professional development in order to develop skills and knowledge
- Protects HUB from E&O;
- Other duties and responsibilities as assigned

Qualifications

- Level 2 General Insurance License
- Excellent customer service skills
- EPIC, Policy Works, CSR24 and Certificate Exchange experience an asset
- Strong attention to detail and accuracy
- Thrives in a fast-paced environment
- Intermediate proficiency in Microsoft Word, Excel, and Outlook
- Typing speed of at least 55 wpm
- Industry designation an asset (CIP, CAIB, CRM, General Insurance & Risk Management Diploma – BCIT)
- Accounting experience is an asset

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

- Competitive compensation
- Company matching RRSP contributions
- Tuition financing and career-related training and development




- Customizable flexible benefits options for you and your family
- Mental and physical wellness initiatives
- A positive, collaborative and team-oriented environment
- Ongoing personal and career development

The expected salary range for this position is $60,000 to $75,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

Our Culture Starts with You

- We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
- We want you to be INNOVATIVE and open to sharing your ideas
- You work with URGENCY while providing a high level of QUALIFIED SERVICE towards our customers, communities, & colleagues.
- You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
- You work with a high degree of INTEGRITY and ACCOUNTABILITY

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us or apply now. To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Department Account Management & Service

Required Experience: 7-10 years of relevant experience

Required Travel: No Travel Required

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

📌 Insurance Advisor, Complex Risk (Canada)
🏢 HUB International
📍 Canada