Front Desk Associate & Community Outreach Coordinator

Location: Rockii Pickleball
Job Type: Part-time
Schedule: To be determined based on business needs and applicant availability

Overview

Rockii Pickleball is seeking a friendly, organized, and confident Front Desk Associate to join our team. This role is essential in creating a welcoming guest experience, supporting smooth daily operations, coordinating programs and open play, and helping maintain a clean, professional facility.

The ideal candidate understands pickleball, enjoys working with people, and is comfortable being vocal and direct when organizing players or enforcing facility rules.

Responsibilities

- Greet guests warmly and assist with check-ins, bookings, programs, and open play
- Answer guest inquiries by phone, email, or in person
- Explain memberships, programs, court bookings, events, and facility policies
- Sell paddles, pro shop items, programs, and memberships with confidence
- Handle payments and front desk transactions accurately
- Coordinate programs, round robins, and open play sessions during shifts
- Direct players to use round robin sheets, open play boards, and proper court rotations
- Professionally enforce facility rules, booking times, and court usage expectations
- Assist with guest concerns and resolve issues in a calm, professional manner
- Keep the front desk, lounge, courtside areas, and common spaces clean and organized




- Walk the facility every hour to collect water bottles, trash, and misplaced items
- Reset chairs, tables, and common areas after guest groups leave
- Use downtime to email and reach out to local businesses and community contacts
- Support opening, closing, and general daily operations

Qualifications

- Currently enrolled and attending an accredited University.
- University student or someone with customer service experience
- Background in sports, recreation, hospitality, or guest services preferred
- Valuable understanding of how pickleball works
- Strong communication skills, including confidence speaking to groups
- Comfortable being direct with players and enforcing rules professionally
- Able to multitask in a fast-paced environment
- Comfortable with sales, cash handling, and customer service
- Positive attitude, reliability, and professionalism
- Must bring your own laptop to work

Ideal Candidate

You are friendly, confident, and proactive. You can make guests feel welcome while also keeping programs organized, maintaining facility standards, and ensuring players follow the rules. You enjoy sports, community, and working in a busy customer-facing environment.

Pay: $15.00-$18.00 per hour

Application question(s):

- Currently enrolled and attending an accredited University?

Work Location: In person

📌 Front Desk Associate and Community Coordinator (Calgary)
🏢 Rockii Pickleball
📍 Calgary