Join Black & McDonald as a Bilingual Call Centre Representative and enjoy the flexibility of remote work. Your main focus will be providing outstanding service and resolving customer inquiries efficiently.

Based in Markham, this role requires 2-3 years of call centre experience and involves managing the CMMS database after a 3-4 week training. Your responsibilities will include handling customer calls, documenting information accurately, and maintaining a professional demeanor while working independently in French and English.

Key Responsibilities:

- Respond to customer inquiries by phone and email
- Fulfill requests and document interactions
- Maintain equipment history and work orders in CMMS
- Follow up on calls and escalate issues when necessary
- Organize and manage filing systems efficiently

Requirements:

- 2-3 years of customer service or call centre experience
- Proficient in Microsoft Office, especially Excel and Outlook
- Excellent French communication skills, written and verbal
- Comfortable working with minimal supervision
- Versatile with shift timings, as needed

Utilize your bilingual talents and customer service skills to enhance customer experiences at Black & McDonald remotely.

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📌 Bilingual Call Centre Rep - Work Remotely (Edmonton)
🏢 Black & McDonald
📍 Edmonton