Become a Customer Care Team Lead at ZayZoon and lead a passionate remote team to drive significant employee financial wellness initiatives. Shape the support strategy and enhance overall customer experiences.This role allows you to make a substantial impact as you guide and optimize a team dedicated to helping hardworking employees. You’ll work closely with multiple departments to embed a customer-first mindset, influence KPIs, and lead ongoing training for current hires.



Your leadership will be instrumental in achieving ZayZoon's ambitious goals in financial wellness.Key Responsibilities:- Direct a Customer Care team committed to operational excellence- Analyze performance data and service quality indicators- Facilitate a supportive environment through coaching and feedback- Set and manage team and individual goals strategically- Create comprehensive reports to track support performanceRequirements:- Minimum 4 years in a customer support environment- At least 2 years of people management experience- Experience with process improvements and team change management- Strong communication capabilities for diverse audiences- Proficiency with Intercom, JIRA, and related platformsLead change and customer success in ZayZoon's innovative Customer Care operation.#J-18808-Ljbffr

📌 Lead Customer Care Team With Zayzoon - Remote (Winnipeg)
🏢 ZayZoon
📍 Winnipeg