Join Amber as a Bilingual Gaming Support Agent, where you will be the trusted friend to gamers needing assistance. Engage closely with our community while providing timely support.

In this exciting role, you will help players navigate their account queries, gameplay issues, and other game-related questions. By gathering valuable feedback, you can influence future updates while ensuring players feel heard. Your contributions to quality and productivity will directly enhance player satisfaction and support Ambers commitment to service excellence.

Key Responsibilities:
• Support players in live gaming environments
• Diagnose and solve various player issues with empathy
• Stay informed about game features and updates
• Monitor quality targets and provide feedback
• Maintain high levels of KPI performance

Requirements:
• Fluent in Traditional and Simplified Chinese, and English
• 1+ years of experience in customer service
• Expertise in contact center operations and tools
• Passionate about video games and player experience
• Fast-paced work workplace adaptability

Become an integral part of Amber’s mission to deliver unparalleled support to the gaming community!
#J-18808-Ljbffr

📌 Bilingual Gaming Support Agent (Montreal)
🏢 Amber
📍 Montreal