Founded in 1985, Cellcom Communications, a Bell authorized dealer, stands out for its leadership and robust growth. Cellcom Communications is not only about retail and business sales but also a dedicated and passionate team! We are currently looking for a Corporate Sales Support Coordinator to join our team.

What We Offer

• Salary: $21-23 per hour


• Full-time position (40 hours/week, Monday to Friday – 100% on-site)


• 3 weeks of vacation (6%)


• Comprehensive insurance plan including health and dental coverage


• One high-end device per year at employee price


• Access to exclusive employee products and services


• Casual dress code


• Opportunities for career advancement


• Employee discounts and referral bonuses for successful hires

Responsibilities

• Receive and manage customer requests (calls, emails, in person).


• Validate customer order forms and ensure compliance with sales conditions.


• Ensure compliance with delivery deadlines – confirm to customers the approval of the order form and the delivery date.


• Ensure the preparation and assembly of orders (eg. Activation of devices).


• Ensure the preparation of sales contracts and proceed with the payment.






• Organize reminders and follow-ups in a structure manner (eg. Confirmation of supplier/customer order, delivery, etc.) and resolve certain customer problems if necessary.


• Complete and update the customer database – Including, among others, customer information (potential/current), submissions, orders.


• Maintain files containing sales data.


• Contribute to the analysis of trends/opportunities and make recommendations.


• Participate to business development events (eg. Deployment).


• All other tasks to support the Corporate Sales department.

Your Profile

• Relevant experience in sales support/coordination, customer service, call center, database management, or other related experience


• Experience in the telecommunications industry is an asset


• College-level education in administration or business management is an asset


• Proficiency in Microsoft Office 365 and comfort with technology


• Fluency English, both written and spoken, as you will interact with clients in Quebec and Ontario


• Key skills: customer-oriented, problem-solving ability, strong interpersonal and communication skills, organizational skills, attention to detail, and rigidity