Work Location:Toronto, Ontario, CanadaHours:37.5Line of Business:Technology SolutionsPay Details:$69,700 - $98,400 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.KEY ACCOUNTABILITIESCUSTOMERPerform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriateService applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels,



while minimizing operational riskPartner with key stakeholders to schedule packaging and release current applications in a timely manner; reduce change executiontimes by planning implementations with parallel work streamsContinuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are metProvide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionPartners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possibleEnsure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are metDeliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentationInteract with clients to provide quality service/solutions consistent with objectives and client requirementsDesign, review, and integrate all application requirements, including functional, security, integration, performance, quality,



and operationsIdentify and address application and data issues and cross-capability and cross-release issues that affect application integrityConsult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own areaSHAREHOLDERMonitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as requiredMay monitor the performance of the environment by using meaningful metricsProvide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testingAssess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilizationEnsure effective change management discipline is useAdhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as requiredFollow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)Identify/implement process improvements to enhance revenue, customer experience and/or reduce costsEMPLOYEE / TEAMWork effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Participate in knowledge

📌 It Support Analyst Iv (Toronto)
🏢 TD
📍 Toronto