Welland, ONFull timeJR The Operations Analyst will play a key role on the Operational Analytics & Insights (OAI) team by providing budgeting, forecasting, and staffing analysis to the operational areas within the Canadian Tire Financial Services contact centre. The successful incumbent will consolidate and analyze data from multiple sources across the division and provide recommendations to leverage operational effectiveness.Job Description:Support the contact centre management teams in achieving their budgetary and service level goals while focused on providing an outstanding client experienceLead the creation and continuous improvements of modeling exercises using approved assumptions from the contact centresCreate and maintain dashboards to be used by leadership teamsTrack and analyze performance to approved budget targets from the business unitsDevelopment and continuous improvements of forecasts for short-term projections of staffing requirements needed to achieve contact centre service level goals as well as long-term projections used in budget models and financial impact assessmentsDevelopment of staffing schedules and capacity planning of resourcesProvide recommendations and implement solutions to maximize the effectiveness of the department and contact centresQualifications:Post-secondary degree/diploma Mathematics, Statistics, Economics, Business Operations, Business Analytics, or related field (completed or in progress)Excellent analytic, organization,



and problem resolution skillsHighly developed problem-solving and critical-thinking skillsAbility to meet deadlines and prioritize workAbility to establish and sustain solid working relationships throughout the organizationIntermediate to advanced knowledge of spreadsheet and database applicationsExcellent communication skills, proficient written and verbal communication skills including presentation skillsProficiency in computer and software skills; specifically, MS Suite (including Excel and Power BI), and Workforce ManagementProficiency in databricks, Tableau, SQL, and python considered an assetBroadband Salary Range:$27/hr – $45/hrOur typical hiring range is between $30/hr and $35/hr. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.#LI-NZ2This posting represents an existing vacancy within our organization.We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.About UsAt Canadian Tire Services Limited/Canadian Tire

📌 Operations Analyst (12 Months Contract) (Port Colborne)
🏢 Canadian Tire Services
📍 Port Colborne