Take your IT skills to the next level as a Service Desk Support Analyst (L2) with MNP. You'll support escalations and deliver exceptional service in a managed services setting.MNP's Managed Services Practice offers an opportunity to engage in advanced problem-solving and mentoring for Level 1 analysts. Your experience will be crucial in handling complex incidents and maintaining service quality across multiple clients. Work in a cooperative team that values your contributions and promotes your career development.Key Responsibilities:- Tackle escalated incidents with advanced troubleshooting- Ensure superb customer experience through timely support- Document incidents clearly and manage escalation processes- Conduct root-cause analysis for known errors- Develop and update Knowledge Base articles for better serviceRequirements:- 5+ years of experience in IT service desks- ITIL v4 certification and Microsoft certifications preferred- Proficient in Microsoft 365 and related tools- Strong communication and analytical skills- Committed to precise documentation and time trackingDrive service excellence and client satisfaction at MNP through your IT expertise.#J-18808-Ljbffr

📌 Advanced Support Analyst At Mnp (Winnipeg)
🏢 MNP
📍 Winnipeg