About New Age GroupFor more than 25 years,The New Age Grouphas delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.Position SummaryTheSenior Security Systems Technicianserves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.Senior Technicians play a critical role in technician development, quality control, and customer satisfaction.Primary ResponsibilitiesTechnical LeadershipProvide technical support to field technicians.Assist with project planning and execution.Mentor Apprentices, Labourers, Technician I, and Technician II personnel.Review installation quality and workmanship.Support commissioning and technical escalations.Assist with manufacturer training initiatives.Advanced Security SystemsAdvanced troubleshooting of intrusion alarm systems.Commission complex alarm installations.Resolve communication failures.Conduct ULC-related inspections and testing.Support monitoring integrations.Access Control SystemsConfigure and commission complex access control systems.Troubleshoot controllers, readers,



and field devices.Support enterprise-level deployments.Verify system performance and functionality.Conduct quality assurance inspections.Surveillance SystemsConfigure and commission advanced IP surveillance systems.Troubleshoot networked video systems.Optimize camera layouts and performance.Conduct surveillance system audits.Verify recording retention and performance standards.Fiber OpticsFiber troubleshootingFiber certificationFiber commissioningOTDR testingInterpreting OTDR resultsDiagnosing communication failuresDocumenting fiber deficienciesSystem CommissioningCommission newly installed systems.Verify programming.Verify customer requirements are met.Conduct acceptance testing.Perform final system verification.Resolve deficiencies prior to customer turnover.Quality AssuranceQA inspectionsWorkmanship reviewsInstallation auditsSOP verificationDeficiency identificationCorrective action recommendationsThe Senior Technician acts as a quality gatekeeper before customer acceptance.Customer TrainingAccess Control SystemsVideo Surveillance SystemsIntrusion Alarm SystemsMobile ApplicationsUser ManagementBasic TroubleshootingSystem Reporting FunctionsDocumentationService ReportsInspection ReportsCommissioning ReportsCertification ReportsDeficiency ReportsAs-Built DocumentationCustomer Turnover DocumentationRequired QualificationsExperienceMinimum 5+ years of industry experienceCommercial security systems experienceAccess control experienceVideo surveillance experienceStructured cabling experienceFiber optic experienceAdvanced troubleshooting experienceTechnical RequirementsOTDR TestingFiber CertificationSystem CommissioningComplex Access Control SystemsEnterprise Surveillance SystemsQuality Assurance InspectionsCustomer TrainingProject CoordinationTechnical Escalation SupportAdvanced TroubleshootingThese competencies align with New Age's Senior Technician certification requirements.Preferred Manufacturer ExperienceICTAxis CommunicationsMilestone XProtectCDVIMircomDoorGuardUniFi NetworkingRequired CertificationsWorking at HeightsWHMISAerial Lift Certification (Scissor Lift)Aerial Lift Certification (Boom Lift)Valid Ontario Driver's LicensePreferred CertificationsULC Intrusion CertificationULC Protective Signalling SystemsATC CertificationICT CertificationAxis CertificationMilestone CertificationFiber CertificationManufacturer Technical CertificationsLeadership ResponsibilitiesMentor junior staff.Verify field workmanship.Review technician documentation.Assist with technician evaluations.Support technician development plans.Promote safety and quality standards.Safety ResponsibilitiesEnforce New Age Health & Safety policies.Conduct Job Hazard Assessments.Maintain safe work practices.Lead by example.Ensure PPE compliance.Verify safe use of ladders and aerial lifts.Report and correct unsafe conditions.Quality StandardsSenior Technicians are expected to enforce all New Age installation standards.Zero-Tolerance Zip Tie PolicyZip ties are not permitted on structured cabling installations.Approved methods include:Velcro StrapsJ-HooksBasket TrayLadder TrayApproved Cable Management SystemsSenior Technicians are responsible for identifying and correcting non-compliant installations.Career AdvancementNew Age offers structured progression opportunities:Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead TechnicianSenior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.What We're Looking ForTakes ownership of projects.Leads by example.Maintains high workmanship standards.Enjoys mentoring others.Has strong technical troubleshooting skills.Is customer focused.Is organized and accountable.Demonstrates professionalism in all interactions.Compensation & BenefitsCompetitive compensation based on experience and certificationsCompany vehicleCompany phonePaid manufacturer certificationsCareer advancement opportunitiesHealth and dental benefitsOngoing technical trainingLeadership developmentJoin Recent Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.Hourly Rate: $55.00/HourReports to: Lead Technician/Operations Manager#J-18808-Ljbffr

📌 Calgary Security Systems Technician Role (Winnipeg)
🏢 Bosch Building Technologies North America
📍 Winnipeg