Drive success at ScalePad as a Customer Success Operations Lead, focusing on Gainsight administration and integration solutions. Foster innovation and collaboration across teams.As a key player within ScalePad's Revenue Operations organization, you will oversee Gainsight configurations and integration strategies that empower Customer Success teams. This role requires robust problem-solving skills and a proven ability to design efficient workflows that enhance client engagement and service delivery.Key Responsibilities:
- Lead Gainsight configuration and on-going maintenance efforts
- Create and manage reporting dashboards for performance tracking
- Develop technical designs and manage project execution
- Analyze service disruptions,



implementing long-term fixes
- Support training and documentation for operational improvementsRequirements:
- Minimum 2 years in Gainsight CS within a SaaS context
- Competence in data mapping, SQL, and API integrations
- Strong self-starter with ability to manage complex projects
- Excellent analytical and communication skills
- Familiarity with Zendesk and data warehousing is beneficialUtilize your expertise to boost customer success initiatives and streamline service operations at ScalePad.#J-18808-Ljbffr

📌 Scalepad Customer Success Operations Lead (Amherst)
🏢 Bilinguallink
📍 Amherst