Position Summary

The Parts Advisor is responsible for supporting customers and service technicians by identifying, sourcing, and supplying parts and accessories. This role plays a key part in maintaining inventory accuracy, delivering exceptional customer service, and ensuring efficient day-to-day operations within the parts department.

Key Responsibilities

• Assist customers (in-person, phone, and email) with parts inquiries, pricing, and availability


• Identify and source parts using catalogs, vendor systems, and internal software


• Process parts sales transactions and maintain accurate records


• Support Service Technicians by supplying required parts in a timely manner


• Manage inventory including receiving, stocking, restocking, and cycle counts


• Monitor inventory levels and place orders to maintain appropriate stock while minimizing obsolescence


• Communicate with vendors regarding pricing, availability, and order issues


• Evaluate pricing and verify invoices for accuracy


• Pick, pack, and ship parts orders, including local deliveries as required


• Provide technical guidance on parts selection, installation, and alternatives when needed


• Resolve customer concerns related to parts availability, pricing,
  
  
  
  or quality


• Maintain a clean, organized, and safe work environment


• Operate equipment such as forklifts as required


• Contribute to continuous improvement of processes and department efficiency

Qualifications & Experience

• Previous experience in a Parts, Inventory, or Customer Service role (equipment industry preferred)


• Knowledge of agricultural, construction, or heavy equipment parts considered an asset


• Strong mechanical aptitude and problem-solving skills


• Experience with inventory systems, POS systems, and computer-based parts lookup tools


• Ability to manage multiple priorities in a rapid-paced environment


• Strong communication and customer service skills


• Valid driver’s license required


• Forklift certification and/or Pesticide Applicator License considered assets


• Customer-focused with a strong attention to detail


• Organized with effective time management skills


• Adaptable and able to work both independently and within a team


• Reliable with a strong work ethic


• Ability to lift and handle parts as required