Step up your career as a Supervisor in Field Operations at Cogeco Connexion in Windsor, ON. Lead a team of technicians, ensuring compliance and superior customer service.
As a Supervisor, your role is pivotal in managing Customer Facing and Commercial Technicians. You will focus on coaching, performance appraisals, and onboarding to ensure the team meets all customer needs effectively. Collaborating with the manager, you will also oversee employee relations and tackle any arising issues promptly.
Key Responsibilities:
• Implement training and coaching for technical skill development
• Monitor health and safety compliance through regular audits
• Create individualized performance improvement plans
• Provide support for quality checks on service work
• Address customer escalations with effective feedback
Requirements:
• 3-5 years of relevant leadership experience
• Experience in the telecommunications sector is required
• High School education; higher education is a plus
• Solid understanding of broadband technologies
• Valid Ontario Driver’s License
Enhance employee engagement and customer satisfaction as a Supervisor at Cogeco Connexion.
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📌 Supervisor Role in Field Operations (Windsor)
🏢 Cogeco Connexion
📍 Windsor