Were looking to hire a Dispatch Administrative Clerk (With Intermodal experience).

Applicants must be Canadian Citizens or Permanent Residents.

Duties:

• Providing exceptional customer service at all times.


• Provides support and back up to Dispatch team - LCL & FCL and other Administrative staff.


• Follows agreed company processes and protocols in the Dispatch department, including use of systems and software.


• Continue nurturing the ITN Logistics Brand as a quality, customer-centric, timely service provider that delivers against its value proposition.


• Attending to customer calls, issues and complaints.


• Receives inbound and outbound orders.


• Update the whiteboards with day to day deliveries & export pick-ups.


• Sending status reports when required.


• Tracking shipments in all rail yards - CN/CP, etc.


• Scheduling appointments to ensure timely deliveries / and to avoid storage.


• Ensuring reservations are scheduled for shipments out of CN/MALPORT and ensuring RV times correlate with shipment appointments.


• Making RV’s for empty container returns and Export booking’s - advising ITN rep/customer if any difficulty with Export booking #’s (capacity).


• Creating and updating Cargowise - including, but not limited to “T” Jobs, printing orders, billing, putting costs,
  
  
  
  driver’s pay, PODs.


• Making and updating warehouse schedule on a daily and weekly basis.


• Ensure the resources in the dispatch function of the company are managed effectively to achieve maximum efficiencies.


• Continued nurturing of the relationship with current accounts.


• Complete other administrative functions that support the daily requirements of the department.

Knowledge and Skills Required: Education and Industry Knowledge:

• 1-2 years knowledge in Administrative functions.


• Experience in Intermodal a requirement.


• Knowledge of working on Cargowise software an asset.

Technical Skills / Qualifications:

• Proficiency with computers, ability to work in Windows applications, especially Microsoft Office is an asset.


• Excellent problem-solving skills.

Other:

• Required to work a flexible schedule of 8 hours daily shifts, Monday to Friday.


• Ability to communicate in a manner, which is clear, effective, and respectful.


• Detail-oriented.


• Valuable organization skills while working in a fast-paced environment.


• Ability to Multitask and meet deadlines with minimum disruption.