Explore a rewarding role as a Production Support Analyst at Paymentus, where you’ll ensure technical excellence in the Paymentus application through Tier 2 support. Drive client satisfaction through effective issue resolution.

This full-time position involves hands-on troubleshooting and communication management. You will conduct investigations using SQL, manage incident escalations, and ensure timely reporting and documentation. Engage with clients and engineering teams to convey technical findings in a transparent manner, enhancing overall service quality.

Key Responsibilities: • Manage escalated issues from external clients • Perform technical investigations utilizing SQL • Validate payment data and troubleshoot errors • Facilitate client communication regarding issues • Develop solutions via Knowledge Base improvements

Requirements: • Bachelor’s degree in a technical field • At least 1 year of technical support experience • Knowledge of SQL and database fundamentals • Familiarity with web services applications • Experience in coding and software concepts

Leverage your technical support expertise to thrive at Paymentus. #J-18808-Ljbffr

📌 Production Support Analyst at Paymentus (Winnipeg)
🏢 Paymentus
📍 Winnipeg