About the Role

Our client, a well-regarded hotel in Kimberley, is seeking a motivated and detail-oriented Front Office Supervisor to support the Front Office Manager. This role is instrumental in ensuring a positive and efficient guest experience from the moment they arrive. You will supervise the front desk team, handle guest inquiries and requests, manage check-ins and check-outs, and ensure all operational procedures are followed correctly. This is a fantastic opportunity for someone with a passion for hospitality and leadership, looking to grow their career within a supportive team environment in the Northern Cape.

Key Responsibilities

- Supervise daily front desk operations, ensuring productive guest check-in and check-out processes.
- Train and mentor front desk agents, providing guidance on service standards and operational procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure accurate posting of charges, cash handling, and balancing of the front desk till.




- Assist with room inventory management and communicate effectively with housekeeping and maintenance departments.
- Uphold hotel standards for guest service, appearance, and conduct.

Requirements

- Minimum of 2 years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity.
- Proficiency in hotel property management systems (PMS).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work flexible shifts, including weekends and public holidays.
- A professional appearance and positive attitude are essential.

Benefits

- Competitive salary with potential for overtime pay.
- Medical aid contributions and retirement fund options.
- Staff meals and uniform provided.
- Employee discounts on hotel services.
- A supportive work environment in Kimberley.

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📌 Front Office Supervisor (Kimberley)
🏢 Placements24
📍 Kimberley