Join Sage as a Technical Bilingual Customer Support Expert, where you’ll resolve issues in both French and English. Provide customers with exceptional technical support and solutions.
As a key player in Vancouver, your role involves troubleshooting customer issues and maximizing the effectiveness of Sage's products. You’ll leverage your bilingual communication skills to assist customers via multiple contact channels. This position demands a strong technical understanding and the ability to deliver solutions efficiently.
Key Responsibilities:
• Identify and analyze software issues faced by customers
• Drive effective resolutions on initial customer contact
• Assist in customer engagement and product feature promotion




• Maintain detailed records of interactions and solutions
• Collaborate with technical teams for escalated issues
Requirements:
• Proficient in both French and English
• Background in customer support and technical troubleshooting
• Solid analytical and problem-solving abilities
• Ability to adapt to a fast-paced environment
• Excellent communication and interpersonal skills
Support customers at Sage by utilizing your bilingual abilities in a dynamic technical environment.
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📌 Technical Bilingual Customer Support Role (Vancouver)
🏢 Sage
📍 Vancouver