Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies.

Why Join Norsat International Inc.? We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential.

Summary As a

Product Support Specialist , you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues, support customers and internal teams, manage support tickets, perform product diagnostics, and collaborate closely with Engineering, Sales, and Quality teams to ensure timely and effective issue resolution.

What You'll Do

Provide technical support for satellite communication systems, RF products, and microwave components

Troubleshoot, diagnose, and resolve hardware and system-related issues

Support customers and internal Sales teams through phone, email, and ticketing systems

Manage and maintain technical support tickets to ensure accurate tracking and timely resolution





Perform diagnostics, testing, and evaluation of returned products and systems

Generate RMA documentation, failure analysis reports, and technical service updates

Collaborate with Engineering and Quality teams to investigate and resolve product issues

Deliver product training and technical guidance to customers and internal staff

Develop and maintain technical documentation, knowledge base articles, and service materials

Conduct field troubleshooting and customer support activities when required

Recommend effective technical solutions based on customer requirements

Assist with product validation, testing, and continuous improvement initiatives

Support additional operational and technical tasks as assigned

What You'll Bring

Diploma or degree in Electronics, Electrical Engineering Technology, Telecommunications, or a related technical discipline

1+ year of experience in technical support, electronics troubleshooting, or RF systems support

Strong understanding of electronic hardware troubleshooting and diagnostics

Experience using RF test equipment such as: Spectrum analyzers

Oscilloscopes

Signal generators

Knowledge of satellite communications, microwave systems, or wireless communications is considered an asset





Excellent problem-solving and communication skills

Customer-focused mindset with strong interpersonal abilities

Experience using support ticketing systems and technical documentation tools

Ability to work independently and collaboratively within cross-functional teams

Flexibility to occasionally support after-hours customer issues when required

What We Offer

100% paid by employer comprehensive health perks package including medical, dental, life & more (coverage varies);

RRSP program;

Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations;

100% reimbursed for job-related training;

Ongoing training available;

Flexible hours of work based on position;

Employee Referral Program;

Employee Award Program;

Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416);

Leisure areas in the office, employees are encouraged to have some fun! (i.e., Bring Your Pet to the Office, Free Weekly Badminton Nights);

Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.

Please note that benefits may vary by location and employment status. This is an on-site position, so relocation will be required. Remote work is not supported at this time.

Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to provide assistance for work authorization.

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📌 Product Support Specialist (Winnipeg)
🏢 Norsat International
📍 Winnipeg