Become a key player at CIBC as a Fraud Agent in Regina's Contact Centre. Engage in fraud analysis and investigations to maintain client trust and satisfaction.

CIBC is hiring a full time, temporary Fraud Agent to manage investigations of fraud-related activities. You will utilize extensive analytical skills to examine suspicious transaction patterns and mitigate fraud losses effectively. Your collaborative efforts with various teams will play a critical role in resolving issues.

Key Responsibilities: • Identify and investigate fraudulent activities efficiently • Analyze transactions to minimize risks to clients • Collaborate with multiple teams for effective solutions • Capture necessary customer information accurately • Deliver exceptional service while managing multiple priorities

Requirements: • Experience with systems like COINS/ECIF, PRM, TSYS, and CRS preferable • Ability to make sound decisions with limited information • Flexible schedule for remote work with occasional onsite needs • Demonstrated commitment to client service standards • Legally eligible to work in Regina for this role

Utilize your skills and dedication to enhance the safety of CIBC clients. #J-18808-Ljbffr

📌 Regina Fraud Contact Centre Position (Winnipeg)
🏢 Canadian Imperial Bank of Commerce
📍 Winnipeg