Company OverviewSansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.PositionService CoordinatorJob TypeFull-timePayCompetitive salary based on experienceBenefitsHealth, dental, and vision insuranceRetirement savings planPaid time off and holidaysOpportunities for professional development and advancementEmployee discounts on products and servicesResponsibilitiesService Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.Documentation:



Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.QualificationsHigh school diploma or equivalent; associate's or bachelor's degree preferredPrevious experience in customer service, dispatching, or related field preferredStrong communication and interpersonal skillsExcellent organizational and time management abilitiesProficiency in Microsoft Office suite and scheduling softwareAbility to thrive in a fast-paced workplace and adapt to changing prioritiesAttention to detail and problem-solving skills#J-18808-Ljbffr

📌 On-Site Service Coordinator & Warranty Specialist (St. John's)
🏢 Cummins
📍 St. John's