About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

Position Overview The service desk supports multiple locations and currently handles approximately 5,755 tickets annually, with about 72% being Tier 1 support activities.

Key Responsibilities

Microsoft 365 Administration

Entra ID

Exchange Online

SharePoint Online

Microsoft Teams

Licensing and Mail Flow

Windows Endpoint Support

Print & Scan Queue Administration

Service Desk Operations and Ticket Management

Basic Tier 2 Escalation Support (network, wireless, phishing triage, server/backup awareness)

Skills & Qualifications Must-Have Candidate Qualities





Solid Microsoft 365 administration experience

Experience with identity lifecycle management (Joiner, Mover, Leaver processes)

Windows desktop and endpoint support expertise

Excellent ticket hygiene, documentation, categorization, and SLA discipline

Strong troubleshooting skills and ability to operate independently in a generalist service desk environment

Customer-service orientation and high-volume support experience

Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

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📌 Remote Service Desk Technician (Winnipeg)
🏢 Compugen
📍 Winnipeg