- Accessible Employer: No
- Open to International applicants with valid Canadian Work permits: Yes

Are you looking to take the next step in your hospitality career?

We are hiring a full-time restaurant/banquet supervisor to join our team.

Shifts will typically fall in the afternoon, evening and on the weekend.

What will you be doing?

- Work with the leadership team to ensure that all staff understands all policies, procedures, standards, specifications, guidelines, and training programs.
- Achieve company objectives in service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Work closely with the local team to execute smooth and flawless operations.
- Direct as well as participate in the training and coaching of new and existing team members.
- Act as a second level for follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable.
- Help to monitor adherence to cash handling and reconciliation procedures in accordance with banquet department’s policies and procedures.
- Support the maintenance of the Responsible Beverage Service Program, including ensuring compliance with procedures and documentation.
- Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the banquet department’s receiving policies and procedures.
- Adhere to Health and Safety policies and procedures outlined in the Health and Safety Program.




- Assist with our continuous effort to ensure smooth and efficient work and service flows.
- Promote team spirit between staff in different departments, enhancing our positive work culture.
- Participate as needed in weekly meetings and work with regional teams to help create and set organizational best practices.
- Event Setup and Breakdown: Set up tables, chairs, linens, glassware, and other necessary items for banquets and events according to diagrams or instructions. This may also involve moving furniture and equipment.

Responsibilities & Qualifications

What are we looking for?

- At least one year of experience supervising staff in the Food and Beverage or Tourism industries.
- Dedicated to providing personalized and skilled service to all guests, and to showcasing the local region.
- Able to read, write and communicate in an English working environment.
- Able to withstand extended periods of standing, and other physically demanding conditions.
- Able to operate in high pressure environment and remain calm and focused in urgent situations.
- Able to work flexible hours, including evenings, weekends, and holidays, as well as overtime from time to time.
- Able to maintain a professional appearance and demeanor, aligning with dress code guidelines.
- Has formal education in a related field.
- Holds a valid Serving it Right certification.

What’s in it for you?

- A fun and passionate team of food lovers.
- This is a permanent full-time role (30-40 hours per week)
- Wage will depend on experience, $18 – 20/hour (plus gratuities)
- Health care benefits.
- Free parking.
- Free meals and discounts in our restaurants and bars.

19-20

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📌 Banquet and/or Restaurant Supervisor (Kelowna)
🏢 Noir Kitchen
📍 Kelowna