Join Miratech as a Cloud CX Training Specialist, focusing on impactful enterprise training initiatives. Deliver engaging, scenario-driven training to enhance user performance.
In this role, you'll support a significant migration program by providing structured, real-world training experiences. Your interaction with Subject Matter Experts will be essential to develop effective agendas that ensure participant readiness and engagement.
Key Responsibilities:
• Lead hands-on training sessions for Genesys Cloud CX
• Facilitate interactive training for diverse business units
• Collaborate with Subject Matter Experts for content adaptation
• Validate training setup and environment for sessions
• Track training attendance and assess completion rates
Requirements:
• 3+ years of experience in enterprise software training
• Proven expertise in scenario-based training techniques
• Development experience with SCORM/LMS content
• Robust organization and stakeholder management skills
• Excellent facilitation and adaptable communication abilities
Become an integral part of Miratech's mission to drive effective training and user success in a dynamic global environment.
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📌 Cloud CX Training Specialist at Miratech (Toronto)
🏢 Miratech
📍 Toronto