We are seeking a

Mainframe Production Support Specialist

to join a technology team supporting critical payment and client connectivity services. This is a

hands-on production support role

focused on maintaining service stability, troubleshooting incidents, coordinating technical recovery, and supporting ongoing operational improvements. The role is approximately

70% L2 support and 30% L3 support , with a strong emphasis on traditional mainframe technologies. Key Responsibilities

Provide technical production support and respond to system and service-related issues. Investigate incidents and identify immediate solutions or mitigations to restore services quickly. Troubleshoot issues across mainframe applications, infrastructure, scheduling, and connected systems. Work alongside the Incident Manager and coordinate with technical teams during major incidents. Communicate technical findings, service impact, recovery progress, and action plans to relevant stakeholders. Escalate critical issues appropriately and support incidents through to resolution. Problem Management & Continuous Improvement

Participate in post-incident reviews and root-cause analysis. Identify recurring production issues and recommend improvements. Create and maintain knowledge articles, runbooks, and operational documentation. Help improve service stability and reduce incident resolution times. Change & Release Support

Participate in change and release activities while following established policies and control requirements. Support activities such as role swaps,



disaster recovery testing, patching, and system evergreening. Identify and communicate potential risks during change planning and implementation. Operational Support

Work effectively in a global, virtual team setting. Support changing priorities and multiple technical issues simultaneously. Provide support outside standard business hours when required. Participate in a

weekend support rotation approximately once every 4 weeks . Required Qualifications

10+ years of overall IT experience , with strong production support experience. Strong hands-on experience with

mainframe technologies . Experience supporting production environments and resolving technical incidents. Strong knowledge of: COBOL CICS DB2 MQ TWS SPUFI Experience with incident, problem, change, and release management processes. Experience with disaster recovery practices. Strong troubleshooting and problem-solving skills. Experience working with

APIs and mainframe technologies . Strong communication skills and the ability to collaborate with technical teams across multiple regions. Ability to work flexible schedules, including weekend rotation and occasional support outside standard hours. Familiarity with AI tools such as

Microsoft Copilot

and/or Claude. Nice to Have

Experience in

banking , particularly corporate banking or payments. Knowledge of banking payment systems. Experience with: SQL Java/J2EE Unix Oracle MQ WebSphere Experience with monitoring and observability tools such as:

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📌 Mainframe Production Support Specialist (Winnipeg)
🏢 Alquemy Searchnsulting
📍 Winnipeg