Join our Team - Credit & Collections Clerk

Full Time Newmarket - Head Office, Newmarket, ON, CA

Build Your Career with Turf Care Products Canada

Join the Turf Care team and become part of an award-winning organization where you can learn, grow, and build a rewarding career.

For over 50 years, Turf Care Products Canada has been a leading distributor of premium turf equipment, irrigation solutions, robotic technology, and service support to golf courses, municipalities, and landscape professionals across Canada. As a privately owned company, our success has been built on strong relationships, exceptional customer service, and the dedication of our team.

We are committed to supporting the growth and development of our employees while fostering a collaborative and engaging workplace culture. Turf Care is proud to have been recognized as one of Canada’s Best Managed Companies for four consecutive years, achieving Gold Standard recognition. Learn more about us at www.turfcare.ca.

The Opportunity

We are looking for a detail-oriented and customer-focused Credit & Collections Clerk to join our Finance team. In this role, you will be responsible for managing customer accounts, supporting credit administration, and maintaining positive relationships with customers while ensuring timely collection of outstanding accounts.

This is an excellent opportunity for someone who enjoys problem-solving, working with numbers, and providing exceptional customer service.

What You’ll Do

• Contact customers by phone and email regarding outstanding invoices in both English and French.
• Monitor customer accounts and follow up on overdue balances.
• Investigate and resolve payment discrepancies, billing issues,
  
  
  
  and account inquiries.
• Process and apply customer payments accurately.
• Maintain detailed records of collection activities and customer communications.
• Review and recommend credit limits for new and existing customers.
• Assist with credit applications and account setup.
• Work closely with Sales, Customer Service, and Branch teams to resolve account issues.
• Prepare aging reports and provide updates on collection status.
• Reconcile customer accounts as required.
• Support month-end activities and other accounting functions as needed.
• Maintain confidentiality of financial and customer information.

What You Bring

• Minimum 2 years of experience in credit, collections, accounts receivable, or a similar accounting role.
• Strong communication and negotiation skills with a professional, customer-focused approach.
• Excellent organizational skills with the ability to prioritize multiple tasks.
• Strong attention to detail and problem-solving abilities.
• Proficient in Microsoft Office, particularly Excel.
• Experience with ERP is considered an asset.
• Ability to work independently and collaboratively within a team.

Why Join Turf Care?

• Competitive compensation package with a base salary, along with a company performance bonus.
• Comprehensive perks package, including health and dental insurance, a Health Care Spending Account, RSP matching, and a Health and Wellness Reimbursement program.
• Ongoing training and professional development opportunities to enhance your skills and advance your career.
• A supportive and collaborative work environment where your contributions are valued and recognized.

If youre a bilingual professional who enjoys building relationships, solving problems, and contributing to a collaborative finance team, wed love to hear from you.