Step into the role of Customer Service Technician at Teknion, where your customer support and troubleshooting expertise will directly improve client satisfaction. This position focuses on resolving seating product issues with prompt and courteous service to dealers and sales representatives.
As a Customer Service Technician, you will be responsible for addressing customer complaints and overseeing the repair process while liaising between multiple departments. Your technical understanding and customer service experience will enable you to identify trends and streamline product service concerns efficiently.
Key Responsibilities:
• Resolve customer issues using effective problem-solving strategies
• Liaise with departments to ensure product quality




• Provide timely responses to customer inquiries
• Document service work and obtain necessary approvals
• Report product trends and potential reliability issues
Requirements:
• 3-5 years of customer service experience in manufacturing
• Excellent oral and written communication skills
• Detail-oriented and highly organized
• Proficient in MS Office Suite and data interpretation
• Willingness to travel to job sites across North America
Maximize your impact at Teknion by utilizing your skills to enhance product service and customer relations.
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📌 Customer Service Technician Role at Teknion (Toronto)
🏢 Teknion
📍 Toronto