Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Technology Solutions

Pay Details: $81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

KEY ACCOUNTABILITIES CUSTOMER

Provide specialized technology related build support (e.g. research, installation, configuration, provisioning, administration support of systems, applications) and ensure the service or build support meets or exceeds established standards/service levels, while minimizing operational risk

Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams

Continuously strive to improve the stability of production workplace by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met

Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met

Deliver effective and defect-free support (application, hardware, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation

Interact with clients to provide quality service/solutions consistent with objectives and client requirements

Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations

Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity

Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area

Participate in projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment

May build and deploy base infrastructure components such as servers, operating systems and middleware for all environments

May be involved in the deployment of applications, either off the shelf or in-house developed, and in the procurement of supported assets

May maintain base infrastructure components current and defect free and liaise with 3rd party vendor to report problems and receive fixes

Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business

Respond to requests for information and assist project teams in evaluating alternate approaches

May develop a working relationship with 3rd party vendors as required to fulfill support requirements

SHAREHOLDER

Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required

May monitor the performance of the environment by using meaningful metrics

Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization

Ensure effective change management discipline is used

Assist in the maintenance of secure computing facilities and technical infrastructure/architecture to support clients and applications as appropriate

Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalation issues as required

Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)





Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs

Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

Make effective use of the cost management processes in place in own unit

Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery

Keep current with industry and/or business trends

May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

EMPLOYEE / TEAM

Work effectively as a team, supporting other members of the team in resolving critical service issues

Prioritize and manage own workload in order to deliver quality results and meet timelines

Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

Participate in knowledge transfer within the team and business units

Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others

Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution

Leads the support of highly complex and/or comprehensive applications/systems and/or business lines

Identifies root causes and implements targeted and controlled remediation plans

May install, configure, upgrade, administer business applications/systems in co-ordination with appropriate stakeholders

Reviews, participates and implements procedures

Researches industry standards, best practices and new innovations in technology and makes recommendations

Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

Undergraduate degree in Computer Science, Engineering, Information Technology, or an equivalent combination of education and relevant industry experience.

Minimum 7 years of hands-on Enterprise Data Storage Management experience supporting large-scale, mission-critical environments.

Demonstrated expert-level knowledge and operational experience in NAS and Object Storage platforms, including administration, support, capacity management, technology evaluation, certification testing, deployment, lifecycle management, performance optimization, automation, resilience engineering, and platform currency management.

Mandatory expertise in the design, deployment, administration, support, and automation of the following enterprise storage platforms: NetApp ONTAP ClusterMode NAS

NetApp StorageGRID Object Storage

Dell ECS / ObjectScale Object Storage

Hitachi Content Platform (HCP)

Proven experience designing, documenting, planning, implementing, and supporting highly available, secure, and scalable storage solutions supporting enterprise applications, backup, archive, data protection, cyber resilience, and disaster recovery requirements.

Deep understanding of NAS and Object Storage technologies and protocols, including SMB/CIFS, NFS, S3, replication, encryption, object lifecycle management, retention, immutability, ransomware protection, and disaster recovery.

Expert-level automation and scripting skills, with demonstrated hand-on experience developing automation solutions within enterprise storage environments using PowerShell, Python, Ansible, YAML, REST APIs and API Integration.

Proven experience developing Infrastructure as Code (IaC), storage orchestration, operational automation, monitoring integrations, reporting solutions,



and self-service provisioning capabilities.

Strong knowledge of Windows, Linux, and Unix operating systems and their integration with enterprise storage environments.

Proven analytical, troubleshooting, root cause analysis, and problem-resolution skills within complex enterprise infrastructure environments.

Experience providing operational support, technical leadership, solution engineering, project delivery, vendor management, technical documentation, and on-call support.

Excellent verbal and written communication skills with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

PREFERRED QUALIFICATIONS

NetApp Certified Data Administrator (NCDA) or equivalent NetApp certification.

NetApp StorageGRID certification.

Dell ECS/ObjectScale certification.

Hitachi Vantara HCP certification.

Experience implementing Infrastructure as Code (IaC), self-service provisioning, enterprise observability, and storage automation frameworks.

Experience supporting cyber resilience initiatives including immutable storage, object locking, air-gapped architectures, and ransomware recovery solutions.

Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive advantages plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only): Sans Objet

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📌 Enterprise NAS & Object Storage Specialist (Winnipeg)
🏢 TD
📍 Winnipeg