Job Description:

Casual Program Support Specialist – Level 3, LINC Home Study Ontario Summary:

Program Support Specialist Level 3 is responsible for client service, data management, administrative tasks and client training in the LINC Home Study program. Duties & Responsibilities

Client Service and Support

Provide escalated client service and troubleshoot issues Provide platform and standard operating procedure support to clients Perform intermediate webinar moderation Data Management and Reporting

Perform data entry tasks on platforms Track and maintain data and generate reports Perform data analytics to support monitoring of program metrics Administrative Tasks

Maintain back-ups of invoices and expense claims Support administration of casual instructor payroll and expense claims Maintain program inventories (capital assets, supplies, etc.) Perform other administrative duties as required Program Support

Provide program activity support as needed Support program outreach Lead small initiatives Training and Resource Development

Create and deliver training and support resources in various formats for clients Backup and Flexibility





Perform back-up as needed for Program Support Specialists at Level 3 or Level 2 Qualifications

Post secondary degree in relevant discipline 2 years of customer service/administrative support experience 1 year of online training experience Proficient in MS Office suite Customer service skills Communication skills Interpersonal skills Collaboration skills Detail-orientation Time management skills Ability to learn recent technology Cultural sensitivity Intermediate data analysis skills Intermediate presentation skills Basic instructional design skills Problem solving skills LINC experience an asset LINC Home Study experience preferred Avenue.ca experience an asset HARTs experience an asset iCARE experience an asset Criminal record check may be required LINC Home Study experience preferred Occasional evenings and weekends Hourly rate: $30.8 This is a current vacancy. Please note that we use AI tools in our application screening process. All hiring decisions involve human review.

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📌 Program Support Specialist - Level 3 (Winnipeg)
🏢 Achev
📍 Winnipeg