Hi, we’re HUB Warranty! We are a dynamic and rapid paced innovative construction insurance brokerage offering and developing products and services that meet the ever-changing needs in our home building clients and industry. We represent 3 New Home Warranty brands with over 400,000 home inspections completed and countless homes protected. We focus on delivering value to all our home builders and owners. At HUB Warranty we believe it is vital that we bring like-minded people on board to join us in this journey! We dont just process paperwork - we build relationships with the people who build homes. We believe in our people – they are the best in the industry! We encourage and support each other and want to see our people grow. With this, we have implemented many leadership development programs and support career advancement! If you are a lifelong learner looking for an advancing and rewarding career, please read further to see what this job entails.

The Opportunity

We’re growing, and we’re looking for someone who thrives on connection, loves the thrill of a well-earned sale, and genuinely enjoys being the person clients turn to when they need answers. This is a relationship-first, sales-forward role. As a Client Relationship Specialist (CRS), you are the primary point of contact for a portfolio of builder members. You will own those relationships from day one by onboarding clients, guiding them through the warranty process, identifying opportunities to expand their coverage, and making sure they feel well-served at every touchpoint. You will work closely with the Client Development Specialist (CDS) to cross-sell insurance products and grow revenue within your book of business. The right person for this role is proactive, personable, and energized by the idea of being a trusted advisor to clients in a niche and growing industry.

Day in the Life

• Build and manage client relationships
• Serve as the go-to contact for a portfolio of builder members, delivering responsive and knowledgeable service at every stage of their membership.
• Conduct regular outreach including six-month check-in calls, renewal calls,
  
  
  
  and expiry calls to maintain engagement and drive retention.
• Introduce new builder members to the WIMS platform and support their team as needed.
• Drive sales and cross-sell opportunities
• Quote and cross-sell commercial insurance products including Commercial General Liability, Course of Construction, and Vacancy coverage.
• Refer clients to HUB colleagues for other insurance and employee benefits needs.
• Support new membership and enrollment
• Assist clients through the membership application process, including document collection, follow-up, and WIMS setup.
• Process home enrollment registrations and commencement documents accurately and within defined timelines.
• Manage enrollment changes, level adjustments, and de-enrollment requests with attention to detail and proper approvals.
• Be the expert your clients rely on: maintain current knowledge of home warranty regulations in your region and guide clients on their obligations and requirements.
• Support clients through the claims process in partnership with the Claims Representative.
• Stay current on HUB Warranty products, processes, and updates so every client interaction adds value.

What you will bring to our team

• A naturally outgoing personality with a genuine love of building relationships and helping people.
• A sales mindset – you spot opportunities, follow through on leads, and find satisfaction in growing a book of business.
• Level 1 or Level 2 General Insurance License, or the drive to obtain one (we will support you).
• Exceptional communication skills, both verbal and written, and the confidence to pick up the phone.
• Strong organizational skills and the ability to manage a high-volume, fast-paced workload independently.
• Proficiency in Microsoft Office, Outlook, and comfort learning new software platforms.
• Experience in New Home Warranty, real estate, insurance, or construction is a definite asset,
  
  
  
  but not required.
• Post-secondary education is considered an asset.
• Fluency in Cantonese or Punjabi is an asset but not required.

Salary Expectations

The expected salary range for this position is $45,000.00 to $55,000.00 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level.

Benefits

• extended health benefits
• disability insurance
• RRSP matching
• paid-time-off benefits
• eligible bonuses
• commissions for some positions

Requirements

• Required Experience: 1-2 years of relevant experience
• Required Travel: No Travel Required
• The employment offer is contingent upon completion of a successful background check.

Department

Sales

Accessibility and Accommodations

We endeavor to make this website accessible to any and all users. If you require any accommodations during the hiring process, please reach out to [email protected] to request this. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

About HUB International

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you’re at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.