OverviewPosition OverviewThe Regional Workforce Manager primary responsibility will be to support an effective labor management culture at Encore to advance the organization’s strategic objectives. Partnering with the Director of Field Operations and RVP, Venues and peers to execute a defined hiring, training and scheduling approach that supports Encore’s grown plan and desired financial results for assigned region. The role will own the strategic deployment approach within assigned region, with a focus on quality, consistency and best practice implementation and team member deployment across Encore’s venue, Production Centre and event staffing. This position will provide leadership to their assigned area and the organization to align field team member resources to an evolving business environment. This role reports to Director of Field Operations or RVP Venues.ResponsibilitiesRegional Workforce Demand PlanningEnsure Demand planning processes are adapted and adhered toEvaluate the needs of the region and identifying high volume periods as well as working on solutions to satisfy the demandWork directly with Regional Operations and Sales teams to understand and ensure that labor planning is taking place for all appropriate eventsSHOU performance expectationsLEAP staffing guideline adherence (in partnership with HR)Implementation of regional hiring, onboarding and training practices consistent with recruiting,



HR and Global learning guidance and LEAP scheduling process deploymentApproval Manager for locations that need to request outside labor resources and use of overtimeReporting and Data AnalysisCreate regional reports and make recommendations regarding actions that should be taken including staffing level changes, training, and other actions to improve labor performanceBe a subject matter expert for all workforce related reporting, including Ecliptic based reportingWorkforce Related Systems and ProcessDirect the region to use all scheduling systems, tools and process effectivelyBe a subject matter expert for Navigator WorkforceUnderstand and implement the LEAP scheduling processRecommend system enhancements, provide system training and identify areas for improved system usage for regions within assigned area, in close partnership with Sr. Director, Labor and Operations Excellence and peer directorDevelop and implement approach to standardize and improve reporting, KPIs and other deliverable information to the field to improve on all aspects of labor management and performance measurement so that better recommendations and decisions can be madeLeadership and People DevelopmentPartner with HR business partners to manage human resources activity including selection, performance management, salary administration,



training and development and strategic human resources planningEnsure that all current technician hires obtain their level 3 certification in the appropriate timeframeJob QualificationsBachelor’s Degree or equivalent experience3+ years of Labor Management experienceDemonstrated leadership and management skillsStrong written and verbal communication, interpersonal, and customer-service skillsAbility to successfully interact and support all levels of management within the organizationStrong analytical abilityRegional Management Role/Multi Location Management RoleExcel/Data Analysis SkillsEvent Execution ExperienceLabor Management ExperienceCompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingManages AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsSalary Pay Range: $74,160.00 - $90,846.00The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.Work EnvironmentOfficeWork is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.#J-18808-Ljbffr

📌 Regional Workforce Manager - Brampton - $74,160 - $90,846 A Year (Toronto)
🏢 Encore
📍 Toronto