Explore a rewarding role as a Production Support Analyst at Paymentus, where you’ll ensure technical excellence in the Paymentus application through Tier 2 support. Drive client satisfaction through effective issue resolution.
This full time position involves hands-on troubleshooting and communication management. You will conduct investigations using SQL, manage incident escalations, and ensure timely reporting and documentation. Engage with clients and engineering teams to convey technical findings in a clear manner, enhancing overall service quality.
Key Responsibilities:
• Manage escalated issues from external clients
• Perform technical investigations utilizing SQL
• Validate payment data and troubleshoot errors
• Facilitate client communication regarding issues
• Develop solutions via Knowledge Base improvements
Requirements:
• Bachelor’s degree in a technical field
• At least 1 year of technical support experience
• Knowledge of SQL and database fundamentals
• Familiarity with web services applications
• Experience in coding and software concepts
Leverage your technical support expertise to thrive at Paymentus.
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📌 Production Support Analyst at Paymentus (Richmond Hill)
🏢 Paymentus
📍 Richmond Hill