Thales is seeking a Service Delivery Manager based in Ottawa, Canada, to ensure vessel readiness for the Royal Canadian Navy. This hybrid role focuses on team leadership and operational delivery. The ideal candidate will bring over 10 years of service delivery experience, particularly in industrial sectors, and be adept at managing teams across different locations.

You will be responsible for achieving performance targets, coordinating with customers, and ensuring compliance with strategic performance measures and financial regulations. Key Responsibilities:
Ensure on-time execution of in-service support services
Manage staff and standardize processes across locations
Capture maintenance lessons learned for future avoidance
Prepare financial forecasts and performance reports
Develop inputs for annual service delivery plans Requirements:
University degree in engineering or project management
10+ years in maritime service delivery
Excellent communication and people management skills
Proven ability to prepare financial forecasts
Experience in liaising with project and procurement teams Maximize naval mission effectiveness by leading service delivery at Thales in Ottawa.

📌 Thales Hybrid Service Delivery Manager Ottawa
🏢 Thales
📍 Ottawa