Senior Analyst - English, French, Microsoft Windows Senior Analyst - English, French, Microsoft Windows Canada Job Description Senior Analyst - English, French, Microsoft Windows Mississauga, Ontario

Job Summary To perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. The main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Key Responsibilities

Provide hardware/software/network problem diagnosis/resolution via telephone for customersâ end users

Route problems to internal support group

Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

Administer and provide User Access in various systems

Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Excellent communication and conversation skills (both verbal and written)

Fluent English and French

Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

Ability to acquire new information quickly and the willingness to do so at all times

Skill Requirements





Understanding of the IT environment and readiness to learn new processes and technologies

Positive working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

ITIL knowledge and certification would be an asset

Understanding and experience of ITSM tools like ServiceNow, Remedy, Jira etc.

Other Requirements

1 year of previous IT experience (Customer Service & Technical Support

Information at a Glance

Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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📌 Senior Analyst - English, French, Microsoft Windows (Winnipeg)
🏢 HCL Technologies
📍 Winnipeg