Join Thales Canada as a Customer Services Operations Manager, offering hybrid support from your preferred location. Enhance customer service operations while driving strategic improvements and compliance. This role at Thales Canada Defence & Security focuses on managing customer service operations and acting as deputy to the Director, Services.

You will ensure operational performance and service excellence while implementing current service strategies and changes. Your leadership skills will be instrumental in achieving high-quality outcomes and fostering stakeholder relationships. Key Responsibilities:
Represent services function in various internal meetings
Develop and execute customer service policies and strategies




Lead organizational transitions to recent service opportunities
Analyze and report service performance metrics
Optimize resource allocation and implement process improvements Requirements:
10+ years of experience in service operations
5 years in Defence or similar regulated sectors
Robust history of stakeholder management and influence
Experience in budget forecasting and KPI monitoring
Track record of leading change in technical environments Drive operational success and enhance Thales Canada's service offerings with your expertise.

📌 Thales Canada In Service Support Manager Halifax Regional Municipality
🏢 Socket.dev
📍 Halifax Regional Municipality