Join Acturis as a Technical Support Analyst, where you will empower Canadian clients to utilize our advanced insurance system. Work in a hybrid environment in Victoria, BC, focused on technical support and customer engagement. As a Technical Support Analyst, you will be critical in providing assistance over various platforms, ensuring users can navigate our complex system effortlessly.

This role offers structured training and feedback to enhance your journey, making it ideal for those eager to take responsibility and solve technical challenges. You'll also have the chance to contribute to recent ideas for system enhancements. Key Responsibilities:
Provide technical support via phone, webchat, and tickets
Resolve user questions with structured problem-solving
Educate clients on system functionalities
Explore prospects for improved system use
Assist in testing the latest software updates Requirements:
Strong problem-solving and technology skills
Team-focused and quick to adapt
Competent in basic office software
Dedicated to excellent customer service
Previous customer service experience preferred Support Acturis clients by bringing your cutting-edge solutions and technical expertise to the team.

📌 Technical Support Analyst For Insurance Solutions Victoria (Canada)
🏢 Acturis
📍 Canada