Elevate client success as the Senior Director of Client Success at Guardteck in Burnaby, BC. Spearhead service delivery and operational excellence across multiple security sites. This energetic role involves leading client-facing operations in a security environment, where you’ll influence strategic initiatives and drive client retention.

Your ability to mentor teams and manage escalations will ensure consistent service quality, making you integral to the success of client relationships. Key Responsibilities:
Lead account managers to deliver superior service experiences
Maintain robust client relationships through site visits and communication
Develop strategies to enhance client satisfaction and retention
Monitor performance against budget and KPIs
Engage in bids and proposals to secure new business Requirements:
Minimum of 5 years in client success or operations leadership
Background in security or multi-site contract services
Solid analytical skills for performance and budget oversight
Effective communicator with strong leadership qualities
CPP certification or equivalent is preferred Embark on a mission to ensure client success and operational efficiency with Guardteck.

📌 Senior Client Success Leader Security Burnaby (Canada)
🏢 Guardteck Security
📍 Canada