Drive impactful product decisions at WestJet as a Senior Product Management skilled. Focus on enhancing the Contact Centre experience through innovative solutions and collaboration. In this role, you'll own the Contact Centre product roadmap, focusing on AI-assisted capabilities and optimizing guest interactions.

Your ability to manage backlogs and prioritize guest and agent needs will directly contribute to improving service quality. The ideal candidate will bring extensive experience in Contact Centre settings and a commitment to enhancing operational effectiveness. Key Responsibilities:
Own the product lifecycle from discovery to delivery
Develop and prioritize product roadmaps
Lead cross-functional teams in agile settings
Assess product health and success metrics
Collaborate with stakeholders on project execution Requirements:
7+ years in digital technology fields
Experience in managing Contact Centre products
Solid analytical skills for data-driven decisions
Proficiency in agile methodologies
Excellent communication skills Utilize your expertise in product management to enhance guest experiences and improve WestJet's digital services.

📌 Senior Product Management Role At Westjet Calgary
🏢 WestJet
📍 Calgary