Embrace a leadership role as the IT Service Desk Lead with Revolution Technologies in Charlottetown, Prince Edward Island. Spearhead service desk operations, enhance user experiences, and focus on continuous service improvement. This in office role requires a minimum of 5 years of experience in IT support with a solid foundation in service management practices.

You will be responsible for managing the service desk’s workflows, ensuring effective communication, and actively participating in vendor coordination and process enhancements. Robust technical acumen and customer servicing skills are essential. Key Responsibilities:
Lead service desk daily operations and processes
Enhance ticket management practices and quality standards




Report on performance metrics to raise service levels
Mentor staff and conduct IT training sessions
Manage device refresh initiatives and user support Requirements:
5 years of progressive IT support experience
Relevant degree or diploma in technology
Background in supervisory roles is beneficial
Excellent problem-solving and communication abilities
Capability to handle physical IT equipment Play a pivotal role in delivering outstanding IT support through effective leadership at Revolution Technologies.

📌 Revolution Technologies It Support Lead Charlottetown
🏢 Revolution Recruiting
📍 Charlottetown