Join VML Canada as a Senior Director of CX Strategy and redefine customer experiences for major brands. Focus on creative strategies that combine business and human insights. In this pivotal role, you will lead the customer experience practice, shaping strategies that bring together brand vision and technological capabilities.

Your expertise in client relationships and strategic leadership will drive agency growth, while your mentorship will guide emerging strategists in cultivating cutting-edge solutions. Key Responsibilities:
Craft enterprise-level strategies for CX
Forge partnerships with clients and agency teams
Identify prospects for business development
Design frameworks that measure CX initiatives
Lead discussions on industry trends and thought leadership Requirements:
Over 7 years in strategic roles related to CX
Proven knowledge of digital transformation processes
Demonstrated leadership in client and team management
Familiarity with AI and customer journey mapping
Record of influencing outcomes with strategic vision Elevate customer engagement and brand interactions through leadership and strategic insight.

📌 Senior Director Of Cx Strategy Toronto
🏢 VML Canada (English)
📍 Toronto