Drive the Room Reservations department at Fairmont Banff Springs, ensuring guest satisfaction through leadership and operational excellence. Oversee reservations while managing inventory and team performance. As the Reservations Manager, you will provide strategic direction to the Reservations team, orchestrating the daily operations and focusing on enhancing the booking experience.

Collaborate with various departments, aligning goals with both guest experience and operational efficiency in a high-paced luxury setting. Key Responsibilities:
Lead daily operations of Reservations team
Manage department staffing and colleague development
Supervise guestroom inventory and allocation processes
Partner with Revenue Management on pricing strategies
Resolve guest escalations and enhance service recovery Requirements:
Minimum two years in Reservations or Rooms Operations
Leadership background in a hotel or similar setting
Proficient in Opera Cloud and group reservation systems
Robust problem-solving and communication skills
Ability to remain composed under pressure Take charge of the Reservations department at Fairmont Banff and focus on both team leadership and exceptional guest experiences.

📌 Reservations Manager Role At Fairmont Banff Fairmont Hot Springs
🏢 Fairmont Hotels u0026 Resorts
📍 Fairmont Hot Springs