Become a pivotal force in customer operations at Momentum Financial Services Group as Senior Director, Journey Enablement. This role involves strategic leadership for enhancing the journey experience in a hybrid setting. MFSG is looking for a Senior Director with extensive experience (15+ years) in customer journey management and transformation.

You will design the framework that drives the enterprise journey model, aligning organizations to foster a deep commitment to customer-centricity. Your leadership will shape prioritized initiatives, ensuring measurable outcomes and cross-channel consistency. Key Responsibilities:
Define and govern the journey operating model across the enterprise
Embed customer-focused principles into all design decisions




Lead and facilitate prioritization across platforms
Own the journey library for accurate and updated definitions
Enable and coach Journey Leaders for alignment and success Requirements:
15+ years in a senior strategy or transformation role
Proven success in leading teams in complex settings
Expertise in customer journey frameworks is critical
Experience influencing at the executive level
Bachelor's degree in business or related field required Elevate customer engagements and drive innovation in financial solutions by leading impactful changes at MFSG.

📌 Senior Director, Journey Enablement At Mfsg Toronto
🏢 Money Mart - Quebec
📍 Toronto