Transform guest experiences with data as a Senior Analyst in Business Intelligence at WestJet. Your insights will guide key product strategies and operational efficiency in the contact centre. As an essential part of the Data Science & Strategic Insights team, this role involves in office collaboration up to five days a week, focusing on data-driven recommendations.

You will analyze complex datasets, measure product impacts, and communicate strategies that prioritize guest engagement and performance. Key Responsibilities:
Oversee analytics for Contact Centre products
Leverage data for actionable guest and operational insights
Develop executive dashboards and data presentations
Lead stakeholder discussions to drive product alignment
Identify automation prospects and guest pain points Requirements:
Bachelor’s degree in Analytics or relevant field
6+ years in analytics, business intelligence, or data science
Solid SQL and Power BI skills
Proven ability to communicate complex concepts
Experience in customer experience analysis Make a significant impact on WestJet’s service delivery and efficiency with your analytical expertise.

📌 Senior Analyst, Business Intelligence At Westjet Calgary (Canada)
🏢 WestJet
📍 Canada