Shape the future of client relations as the North America Head of Client Experience at Rimes in Toronto, Canada. This key role drives client satisfaction and enhances service excellence across the region. In this strategic leadership position, you will oversee the client experience strategy, manage executive relationships, and ensure operational excellence.

You will closely align with Sales and Operations to ensure high-quality service delivery to Rimes’ North American clients, advocating client needs and addressing escalations efficiently. Key Responsibilities:
Develop and implement a client service framework
Maintain executive-level relationships with key clients
Oversee regional service quality and consistency
Manage client communication during escalations
Support initiatives that foster long-term client retention Requirements:
Bachelor’s degree or relevant experience
Extensive experience in senior client management roles
Knowledge of financial services or data technologies
Proven leadership across multiple client engagements
Expertise in strategic relationship management Lead client experience efforts and drive strategic engagement at Rimes to enhance satisfaction across North America.

📌 North America Client Experience Executive Toronto (Canada)
🏢 RIMES Technologies
📍 Canada