Become the CAAT Client Services Team Manager, responsible for leading operations in the Member Care Centre. Enhance service quality and drive a culture of improvement in this leadership role.

This essential role involves supervising the daily activities of the call center while focusing on client satisfaction and operational efficiency. You will coach and develop team members while monitoring service levels and managing operations challenges. Regular analysis of trends and member feedback will guide your service enhancements.

Key Responsibilities: • Supervise daily operations of the Member Care Centre • Implement improvements based on member feedback and data • Lead, coach, and mentor a service-oriented team • Address escalated member issues and operational challenges • Establish service standards and performance metrics

Requirements: • Degree in Business Administration or similar • 8 years in pension administration, 3 in leadership • Expertise in pension legislation and administration • Robust stakeholder management skills • Proficient in data-driven decision-making

Lead your team to elevate client services and support CAAT's transformative mission. #J-18808-Ljbffr

📌 CAAT Client Services Team Manager (Winnipeg)
🏢 CAAT Pension
📍 Winnipeg