Elevate vacation experiences as an Operations Support Agent with Sunwing Vacations. This role requires strong customer service skills and effective flight operations management.

The Operations Support

Agent is critical in ensuring seamless flight operations and customer satisfaction across multiple service channels. You will manage schedules, troubleshoot issues, and provide critical information to both travelers and internal teams. This position is designed for proactive individuals who thrive in a rapid-paced environment and are dedicated to improving customer journeys. Key Responsibilities:
Manage flight schedules and seat maps for operations
Communicate changes and assist customers during disruptions
Review reports and resolve PNR discrepancies
Monitor and action customer support inquiries
Oversee all aspects of irregular operations support Requirements:
3 years of experience in the airline or travel sector
Proficient in MS Office Suite
Excellent communication and organizational skills
Detail-oriented with robust problem-solving abilities
Flexible and capable of prioritizing tasks effectively Utilize your knowledge and skills to support travelers with Sunwing Vacations.

📌 Operations Support Agent Position In Travel Toronto
🏢 Sunwing
📍 Toronto